Now hit the Esc until you get to the Toolkit menu. Push the square under "str". You will see the following choices:

ONLINE
DEAD
STANDBY
<onl> <ded> <sby>

Push the square under "onl" and then Enter. Then you will see a screen that first allows you to choose the channel by pushing the "+" or "-" symbol, then Enter.

You should now get a message saying "Drive State Changed". After getting the drive restored message, hit Esc twice to get back to the main menu. Now push the square under "adm" and Enter to get into the Administration. Now push the "nxt" key until you see a choice that shows "rst". Push the square under "rst" and Enter. You will see the following:

RESET CONFIGURATION

<yes> <no> <---> <--->

Push the square under the "yes", and this will reset the configuration so that the computer will now see the drive as being back on line. The alarm may go off once as the computer is rebooting, but do not worry about this, just hit the alarm button to turn it off. After the computer has rebooted, push and hold the Enter button until the main menu comes up. Then go into the Toolkit menu and the Show Drives directory to make sure the controller does in fact see the drive back on line. This will be shown by the "D" being replaced by an "O".

Continue to follow the above steps (Make Online, Reset Configuration) for each dead drive.

Possible additional problems if drives do not go back on line

If after you push the "onl" square, you do not get a message saying the drive state changed, the problem may be the receiver holding the drive, at this point call TAG Tech Support at 1-877-824-8324, and be prepared to describe what you have done so far to solve the problem.


Solving Receiver Related Problems


More possible problems if drives do not go back on line

If after you push the "onl" square, you do not get a message saying the drive state changed, the problem may be the receiver holding the drive. If you have had several drives fail at the same time, then the problem may still be only one receiver.

1. To check for this, power down the top unit (Unit 1) then the bottom unit (Unit 2).

2. Then remove the lid on top of the case with the dead drives, and pull the SCSI cable from the receiver of the failed drives except one (do not pull the cable off the good drives).

3. Now power back up the units, first Unit 2 and then Unit 1. Attempt to put the drive back on line, then reset the configuration. After the drive is on line, reconnect the next dead drive to the SCSI cable. Do this for each drive until you find the problem receiver.

4. The repeater board on the back of the receiver may be faulty. To test this, remove the board from the back of the receiver.

5. A jumper must be placed on J4 pins 7-8 (pins 7-8 are the 4th pair starting from the bottom of J4) on the back of the receiver. Plug the SCSI and power back on the receiver Power the RAID back up and try to place the drive online. If it goes online, you need a new repeater board. You may need to RMA the receiver to us for replacement if the drive still does not go online.

Call for tech support at 1-877-824-8324, and be prepared to describe what you have done so far to solve the problem.