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Cancellation Policy
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Read Carefully Before Purchasing
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The Buyer has five (5) business days from the date of the purchase order to cancel and/or terminate an order with TAG. Cancellation/termination notice must be submitted in writing to TAG within five (5) business days from the date of the purchase order to the Contracts department, e-mail address contracts@tag.com.
If written notification has not been received within five (5) business days from the date of the purchase order, TAG will consider the order to be “binding” and will proceed forward. Cancellation after five (5) business days from the date of the purchase order will be subject to cancellation fees based upon the production stage status at the time of cancellation and/or termination.
In such case where the Federal Government imposes (viii) 52.249-2, Termination for Convenience of the Government (Fixed-Price), TAG reserves the right to review all documentation. Cancellation fees will be based upon the production stage status at the time of cancellation and/or termination.
Service Matters
TAG specializes in designing, manufacturing, and deploying rugged IT hardware built with Commercial-Off-The-Shelf (COTS) components. Each system is custom designed based on customer or program requirements. Our objective is to achieve the highest possible levels of service, delivery, and customer satisfaction.
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